Make sure you have the latest version of the driver.It’s usually available at the manufacturer’s website.
If you did not encounter the same issue with another media or music player, it is very likely that the problem lies with software.
On the computer management window, select Device Manager to see the list of the devices installed on the computer.
To go directly to the Device Manager, just click on Start-Sound.
Recommended: To get the most current drivers for your Sound Card, download the driver installer below.
With a database of over 11 million drivers, you can quickly identify every Sound Card device made after 1994.
Once you get green signal from Windows 7 upgrade advisor, follow the steps given below. Insert your Windows 7 DVD in the optical (CD/DVD) drive. If you have disabled autorun, open the root of the DVD drive (Windows 7 DVD) and run file.